Here are some commonly asked questions. If you can't find what you're looking for, please don't hesitate to contact us.
The production time for a custom e-MTB can vary depending on the quantity and specifications of the order. Typically, production time is between 35-60 days for OEM orders and may take longer for larger quantities or highly customized designs.
We offer flexible payment terms for our B2B customers; we require a 30% deposit to begin production, with the remaining 70% due before the goods leave our factory. Payment can be made through bank transfer or via our Alibaba store. We also offer a range of payment options. We take the security of our customers' payments very seriously, so we sign a contract with every customer to ensure no reason for them to worry.
Yes, we offer worldwide shipping for all orders. Our team can work with you to arrange shipping, handling, and customs clearance for international orders.
es, we can work with you to provide financing options for large orders. Contact us to learn more about our financing policies.
We can help with branding and packaging to ensure your e-MTBs are presented professionally and attractively.
We have a strict quality control process to ensure that our e-MTBs meet the highest quality and performance standards. However, if there is an issue with your order, don't hesitate to contact our after-sales team to discuss possible solutions.
We are committed to minimizing environmental impact through sustainable manufacturing processes and eco-friendly materials. Contact us to learn more about our sustainability initiatives.
Yes, we offer competitive pricing and discounts for larger orders. Contact us to discuss your order quantity and receive a custom quote.
Yes, we can provide technical specifications and manuals to ensure your team is familiar with the features and functions of our e-MTBs.
We have a rigorous quality control process in place, with inspections at every stage of production to ensure our e-MTBs meet the highest quality and performance standards.
If there is an issue with your e-MTB, contact our aftersale team to discuss possible solutions. We stand behind the quality of our products and will work with you to provide a replacement or repair as quickly as possible.
We stand behind the quality of our products and offer a one-year warranty for all e-MTBs. In the rare case of an issue with your bike, our aftersale team will work with you to provide a replacement or repair it as quickly as possible.
We offer customization options for various parts and accessories, including frames, suspension, brakes, etc. Our engineers and designers can work with you to create a unique e-MTB that meets your business needs and preferences.
The minimum order quantity for OEM orders is typically 200 units, but we can work with you to find a solution that meets your needs. Contact us to discuss your requirements and learn more about our capabilities.
Our e-MTBs are constructed using high-quality aluminium alloy frames and top-of-the-line components from trusted brands such as Shimano and RockShox.
Yes, we can provide samples for a fee to our B2B customers. Contact us for more information on our sample policies and pricing.
Yes, we offer customization options for color and design to help you create a unique and personalized e-MTB that meets your business needs.
Our e-MTBs have a weight limit of 120 kg (264.5 lbs) to ensure the safety and performance of the bike.
Yes, we can provide technical support and training to ensure your team is equipped to handle any issues that may arise with your e-MTBs.
We are committed to providing you with the best products and services possible and look forward to working with you.